NEC Corporation of America announced on Wednesday the general availability of cloud-based unified communications and contact center solutions.
NEC's Univerge Blue Connect, which is a unified communications-as-a-service (UCaaS), and Univerge Blue Engage, a contact center-as-a solution (CCaaS) offering, are now available to NEC's U.S. Business Channel Partner Community ahead of larger global roll outs this year and next year.
NEC's new generation of Univerge Blue cloud communications offerings followed on the heels of its global partnership with Intermedia, which was announced a month ago. The launch of Univerge Blue Connected and Engage marked NEC's global expansion into cloud-based communications and collaboration services, which are especially timely for businesses during the COVID-19 crisis.
"Businesses today need the ability to communicate from anywhere at any time, and we believe this need will extend well beyond the current COVID-19 pandemic," said Marc Hebner, vice president of enterprise channel, NEC Corporation of America. in a statement. “We are extremely pleased to offer a suite of fully integrated UCaaS and CCaaS solutions that are easy to deploy and use, and can support our customers’ transition to the cloud."
Between the announcement and general availability, NEC allowed some of its customers early access to Univerge Blue Connect and Engage.
“Our clients have a pent-up demand for this dynamic delivery model and the migration to the cloud with advanced collaboration applications,” said Paul Diesu, CEO of Forerunner Technologies, one of NEC’s national systems integrators and resellers of the Univerge Blue platform. “This model is unique in comparison to other UCaaS offerings and allows businesses to better control the end user experience while keeping costs in line.”