Update: Ooma announced that a data center power outage caused the service outage, and that services was restored about three hours after the power went out.
VoIP juggernaut Ooma reportedly has been experiencing a worldwide service outage today. DSL Reports said readers in its user forums have been exchanging information about the scale of the service disruption, which appears to have also affected Ooma's website and its customer support chat line.
The company itself has acknowledged it is working to solve technical difficulties, but has not provided any further detail on what actually happened.
Ooma, like many major VoIP services, is not immune to disruptions, but the last major Ooma outage happened back in 2009, while services like Skype have suffered from more recent problems. Skype users were victimized by two service disruptions within less than two weeks in late May and early June of this year.
Ooma's daylong outage in April of 2009 reportedly was caused by a connectivity problem with the company's ISP partner Internap.
While Skype's sale to Microsoft (Nasdaq: MSFT) and Google's (Nasdaq: GOOG) voice ambitions have been garnering much of the VoIP chatter in recent months, Ooma has been making a fairly aggressive market push over the last year. The service actually predates Google Voice, and while it was initially viewed as a more of a Magicjack alternative than anything else, it has broadened with introduction of an iPhone/iPad application and support for HD voice and Google Voice.
- read this DSL Reports article
Ooma blamed its 2009 outage on Internap
Skype had two service outages earlier this year
Ooma has faced off against Magicjack
Ooma launched an iPhone app last year