A new Orange Business Service CIO poll revealed that unified communications can improve productivity. CIOs that responded to the service provider's survey said that UC features like integrating mobile devices into the enterprises, implementing real-time identification through presence, unified message, instant messaging, and adding audio conferencing and desktop videoconferencing to workflows, all enhanced business efficiency.
Orange's report, which polled more than 600 CIOs from multinational corporations across various vertical industries, revealed that most companies on average had to track and support seven different communications tools and applications. This multitude of communications tools not only hampered an MNC's ability to collaborate internally, but it also delayed businesses processes and decision making. And while 95 of the CIOs polled said that new communications technologies have increased productivity, the amount of communications tools used within their respective companies slowed down internal communications capabilities.
- Computer World has this article