Qwest gets sued again over lifetime broadband rates

Once again, Qwest is coming under fire for reneging on its "Price for Life" broadband service guarantee.

Utah resident Rick Grosvenor claims that Qwest raised his broadband fees to $49.99 per month from $31.99 despite signing up for the "Price for Life" broadband service guarantee in 2007. Qwest did provide a consolation prize to Grosvenor by lowering his rate to $36.99, which he continues to protest.

This is not the first time Qwest has come under fire for misleading broadband service campaigns. Last October, residential broadband customers in both Washington state and Minnesota sued Qwest over being charged $200 in termination fees for its "Price for Life" promotion. Under Qwest's current plan, the telco requires a two-year agreement from customers that claim to have never agreed to be part of a long-term contract.

Punishing consumers for early service termination has been an ongoing issue in the wireless industry. The issue has drawn fire from consumer advocacy groups that argue that such practices are anticompetitive because they bind consumers to one carrier.  

For more:
- The Denver Post has this article

Related articles
Qwest sued over broadband early-termination feeds
Qwest offers web-based home phone management
Qwest Q2 profit heads south, along with outlook

Suggested Articles

Crosslake Fibre is tapping into Ciena's optical technology and software to help build its 1,500-kilometer cable between New York City and Toronto.

Windstream Enterprises has expanded its SD-WAN horizon with an additional solution backed by Fortinet.

The LF AI Foundation has dropped its second software release for its Acumos project, which includes a new licensing framework and partner catalogs.