Sizing up Comcast and Charter's user guide approaches

Comcast (NASDAQ: CMCSA) and Charter (NASDAQ: CHTR) have been actively rolling out new cloud-based user guides for their users, but their approaches vary widely. While Comcast has been moving to roll out what critics call its complex X1 operating system across its 22.3 million video-subscriber footprint, the service today is only deployed in only 5 million homes and has struggled with a number of service outages. Alternatively, Charter has taken what could be seen as a more minimalistic approach with its Spectrum Guide, which allows existing customers to leverage their existing Motorola DCT 2000 set-top boxes. Daniel Frankel, editor of FierceCable, examines the different approaches these two cable MSOs are taking with their user guides in a new special report. Read more

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