Smart home products, systems to reach $11M support requests by 2019, says analyst firm

As more U.S. broadband households adopt connected devices, the need for support services will rise. According to a Parks Associates white paper, smart home products and systems will generate over seven million support requests in the U.S. in 2015 and approximately 11 million in 2019. Today, U.S. broadband households now own an average of seven-and-a-half connected computing and entertainment devices, and 18 percent own at least one smart home device.

The research firm found that 85 percent of consumers do not use professional services when setting up devices such as connected TVs and PCs. In addition, only 60 percent of consumers set up new devices on their own, and 40 percent rely on professional support. Release

Suggested Articles

The personal information of hundreds of thousands of CenturyLink customers was exposed online via an open database that has since been closed.

The number of hyperscale data centers hit a new high-water mark in the third quarter, according to Synergy Research Group.

Comcast Business has extended its broadband and network management capabilities into parts of Canada via a partnership with iTel Networks.