As enterprises move into what Gartner calls the "third wave" of unified communications, social media sites including Twitter and Facebook will become part of the growing set of functions. Although the third wave has not yet arrived, Gartner added that they are finding evidence through of enterprises adding social software to the UC service mix. Fred Donovan, Editor of FierceEnterpriseCommunications, looks at this issue in an ongoing series by our wireline group this week examining UC trends in the wireline segment of the industry. Read more
