Trying to get phone service data out of state public utility commissions - now that the FCC has bagged collecting and reporting it - is a mixed bag. Every state has a different reporting standard, details may require Freedom of Information Act requests, Texas can't email data, so they fax it over... you get the picture.
Illinois and Florida get good marks for posting data on the web, but anyone trying to assemble a national picture of network quality and how customer service complaints get resolved is asking for some serious heartburn.
Perhaps the FCC should reconsider its role, rather than punting?
For more:
- GigaOm reviews the pain of collecting phone service quality data. Article.
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