Strike reportedly impacting Verizon customer service

Day 13 of the union strike against Verizon Communications (NYSE: VZ) brings the news that customers are starting to complain about customer service being negatively affected by the labor action.

With reports of alleged network sabotage, minor service outages and the knowledge that managers were having to cover technician duties, you knew the day would come when Verizon customers would start complaining about the service impact.

CWA Verizon strike ads

CWA has placed several ads in support of the Verizon strike.

The New York Times notes that some customers are reporting significant delays in getting their lines repaired or getting new services installed, reports that seem to clash a bit with Verizon's consistent company line that customers were seeing only minor delays as a result of the strike.

The NYT reports one customer as saying he was told he would need to wait more than four months for FiOS service to be installed. However, Verizon tells the NYT that the installation would occur before then, and that the customer had been given incorrect information. The company said it had earlier made the decision to focus its time and efforts on maintaining service for eixsting customers during the strike, while putting new service orders on the back burner for about two weeks.

The Communications Workers of America (CWA) and International Brotherhood of Electrical Workers (IBEW) unions, which have 45,000 members on strike against Verizon, were more than happy to accept credit for the service delays.

In other strike news, union workers made good on plans to protest outside of the suburban New Jersey home of Verizon CEO Lowell McAdam Thursday night, holding a candlelight vigil and singing protest songs.

For more:
- read this story in The New York Times

Special Report: Verizon Strike: Full Coverage

Related articles:
McAdam and Ivan Seidenberg both got their own doorstep protests
Verizon is planning to suspend health coverage of striking workers
Verizon said network sabotage incidents are increasing
Verizon's wireline union workers officially go on strike
Verizon tightens its wireline union concessions

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