TelePacific on Thursday during the Channel Partners Show announced that it is now offering its SmartVoice PRI, SIP and business-line services to businesses throughout the United States.
What enabled the CLEC to expand the service was its move to offer physical two-way nationwide telephone numbers.
Although TelePacific has mainly served businesses in California and Nevada, it's clear it wants to appeal to the multisite customer that wants one service provider for all of its services.
"Customers with satellite offices and employees outside of our footprint now have the ability to consolidate all of their telecommunications services with TelePacific and be billed for them on a single invoice," said Ken Bisnoff, senior vice president of strategic opportunities for TelePacific. "As long as the customer has an anchor location in California or Nevada, this rollout effectively gives our agents the ability to sell TelePacific as a one-stop shop nationwide."
Complementing the nationwide reach of SmartVoice will be the launch of a cloud-based PBX service in Q4. The obvious selling point of the cloud-based PBX service is that businesses can forgo the traditional route of maintaining and deploying premise-based PBXs with one that's completely hosted by TelePacific.
Delivered over its own network, the new cloud PBX service will offer a host of traditional features such as control key, dial by extension, eFax, voice mail-to-email translation and call forwarding to up to five other devices. Perhaps the more compelling feature of the PBX service is that it will appeal to the mobile worker with a find me, follow me type service that enables workers to get calls anywhere as if they were at their office.
Being a smaller CLEC that's been growing through M&A and organic initiatives, the ability to target the multisite customer with a set of telephony products is something it can use to differentiate itself from a host of cable operators and cloud-based telephony providers like 8x8 (Nasdaq: EGHT) that offer similar product sets.
- Channel Partners has this article
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