Telus serves up cloud-based collaboration, contact services

Telus is enhancing its movement into the cloud services segment by offering its Canadian business customers two new cloud-based services focused on contact center and collaboration applications.

With the Cloud Collaboration service, businesses will be able to get access to a full suite of unified communications (UC) services, while Telus Cloud Contact Center offers a fully featured contact center solution hosted in the cloud.

Telus said that the Cloud Collaboration service will help businesses reduce their overall spend on cloud services because it will require lower upfront deployment costs and a predictable monthly fee that scales up or down as needs change.

By using the Contact Center product, a business can support anywhere from a handful to thousands of call center or sales agents. Because it is a flexible solution, agents can connect from any location, including the office, home or another remote location.

Both of these products leverage Cisco's Hosted Collaboration Solution (HCS), a solution that enables "as-a-service" offerings of Cisco Collaboration technologies.

Since both of these services are monitored and managed in Telus' data centers, the service provider will be able to allay business customers' fears about the security of their cloud offerings.

For more:
- see the release

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