As unified communications (UC) becomes all the rage in the corporate enterprise market, companies deploying UC tools such as IP PBXs may find the projects radically shift the balance of power between their traditionally voice service providers and their corporate IT departments. Those voice carriers, the telcos, certainly want a piece of the UC action, and have positioned themselves to support the transition. But, CIOs and other IT execs at the corporate enterprise have come to rule over all things data, and the course such projects take may ultimately be up to them.
There's a debate brewing about how UC projects should proceed, and the role that telcos play ultimately could be determined by how well they have served those enterprise customers in recent memory.
- Check out this piece in Computerworld
- Companies such as Verizon and IBM are in pursuit of unified communications