Consolidating and transforming billing system architectures and processes is an ongoing seasonal sport for many telcos. One reason is that they are forever trying to reduce the number of back-office elements that signified a legacy approach to launching each new service with its own dedicated billing and service delivery stovepipe. Another is that more recent industry consolidation keeps added complexity to the job, as one carrier suddenly is faced with streamlining another's billing systems, while integrating them with its own back office.
That's what Verizon is doing in its Verizon Business unit, which came into the company as the acquisition of MCI. Verizon is reporting it's made great progress in the last 19 months, but that also might suggest the sort of job that lies ahead for other telco consolidators.
- Telephony covers Verizon's billing system transformation