Verizon cleans up billing system mess

Consolidating and transforming billing system architectures and processes is an ongoing seasonal sport for many telcos. One reason is that they are forever trying to reduce the number of back-office elements that signified a legacy approach to launching each new service with its own dedicated billing and service delivery stovepipe. Another is that more recent industry consolidation keeps added complexity to the job, as one carrier suddenly is faced with streamlining another's billing systems, while integrating them with its own back office.

That's what Verizon is doing in its Verizon Business unit, which came into the company as the acquisition of MCI. Verizon is reporting it's made great progress in the last 19 months, but that also might suggest the sort of job that lies ahead for other telco consolidators.

For More:
- Telephony covers Verizon's billing system transformation

Suggested Articles

The personal information of hundreds of thousands of CenturyLink customers was exposed online via an open database that has since been closed.

The number of hyperscale data centers hit a new high-water mark in the third quarter, according to Synergy Research Group.

Comcast Business has extended its broadband and network management capabilities into parts of Canada via a partnership with iTel Networks.