Verizon cleans up billing system mess

Consolidating and transforming billing system architectures and processes is an ongoing seasonal sport for many telcos. One reason is that they are forever trying to reduce the number of back-office elements that signified a legacy approach to launching each new service with its own dedicated billing and service delivery stovepipe. Another is that more recent industry consolidation keeps added complexity to the job, as one carrier suddenly is faced with streamlining another's billing systems, while integrating them with its own back office.

That's what Verizon is doing in its Verizon Business unit, which came into the company as the acquisition of MCI. Verizon is reporting it's made great progress in the last 19 months, but that also might suggest the sort of job that lies ahead for other telco consolidators.

For More:
- Telephony covers Verizon's billing system transformation

Suggested Articles

SD-WAN could emerge as a prime technology that better enables work-from-home (WFH) and work-from-anywhere (WFA) scenarios for enterprises.

Windstream Enterprise has launched a live, web-based chat feature for its OfficeSuite UC Contact Center Services portfolio.

In Q1, Ciena, Cisco and Infinera were the top three vendors in the data center interconnect market, according to a report by Dell'Oro Group.