In order to make it easier for dispatchers to coordinate jobs with field technicians, Verizon Connect announced its Field Service Dispatch solution. Field Service Dispatch enables dispatchers to schedule jobs and communicate job information to technicians and customers in near-real time.
Field Service Dispatch works in conjunction with the Verizon Connect Reveal platform to combine vehicle location data and technician status to help operations managers make faster, more informed decisions from a single application without having to switch from between telematics and field service solutions.
"Operations and fleet managers want a centralized hub where they have complete visibility into vehicles, workers and the work they are doing," said Erin Cave, vice president of product management at Verizon Connect, in a statement. "Verizon Connect Field Service Dispatch provides a simplified approach to managing drivers, technicians and jobs, and enables customers to streamline business processes, efficiently schedule jobs and improve customer service -- all from one pane of glass."
Verizon Connect said Field Dispatch also helps operations managers improve their customer service by enabling them to provide more accurate estimated time of arrival (ETA) for their customers.