Verizon considers giving FiOS, wireless consumers capability to switch customer reps

Verizon (NYSE: VZ) has filed a new patent application with the U.S. Patent & Trademark Office that describes how it would enable FiOS and wireless customers to switch to another customer service representative if they don't like the first rep that takes their call. FierceCable reports the telco could use a "customer satisfaction engine (CSE)" to allow subscribers to rate a CSR and switch to a different representative. Read more

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