Even if Verizon's broadband subscriber numbers were down slightly in the third quarter of 2009, it looks like its customers are happy with their service. J.D. Power's new "2009 Internet Service Provider Residential Customer Satisfaction Study" released this week revealed that Verizon's Fiber to the Premises (FTTP)-based FiOS and DSL service ranked high on overall customer satisfaction in the East.
This latest designation for Verizon's Internet services follows an announcement earlier this month that FiOS TV was also ranked highest in its primary East region on J.D. Power's "2009 Residential Television Service Provider Satisfaction Study," for the second year in a row. Verizon's Chairman and CEO Ivan Seidenberg, who said his attention is turning away from landline voice loss and on to how he can build bundles that incorporate wireless voice, data and video, should be smiling at these latest results.
- see the release here
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