Verizon Global Wholesale offers Web-based tools to carrier customers

Verizon Global Wholesale (NYSE: VZ) wants to make its service provider customer's lives easier, so it has introduced a series of Web-based tools called Quick Functions.

These Web-based Quick functions include two new online tools--Quick Ticket and Quick Status--that will enable wholesale customers to submit and track their own trouble tickets.

Serving as a complement to its 24-hour toll-free number, wholesale customers can access the new Quick Functions through the Verizon Enterprise Center (VEC) customer portal. Although Quick Functions does not require customers a sign-in, user name or password, once a ticket is opened the information can only be viewed by the customers who establishes a secure, unique PIN when opening the ticket.  

With Quick Functions, Verizon's wholesale customers can when the trouble ticket was opened, current status, a graphical view of the ticket's lifecycle and updates from the engineer tasked with resolving the customer's issue.

Customers can also get notification updates via e-mail, pager, SMS or automated phone calls. These updates can be delivered on either an event basis or at regular intervals from 30 minutes up to every 48 hours.

For more:
- see the release

Related articles:
Verizon serves up new DSL wholesale offering
Verizon Global Wholesale enhances VoIP security
Quintin Lew, Sr. VP of Marketing, Verizon Global Wholesale - Allstars
Comptel 2010: Verizon fuels the competitive provider's SMB drive
Verizon consolidates international, domestic wholesale operations

Suggested Articles

Microsoft does not report exact revenue amounts for Azure, but it said Azure revenue grew 64% in the latest quarter compared to the previous year.

U.K. broadband provider CityFibre is targeting 14 more cities for its all-fiber gigabit service.

While Cisco has embraced the concept of disaggregation, service providers need to carefully consider how they will implement it.