Verizon has decided to get into the home electronics support services business, joining AT&T and Geek Squad while using Circuit City's Firedog for on-site tech support.
Services range from simple device protection all the way up to full on-site technical support. Device protection starts at $4.99 to $19.99 per month for gear replacement, including multiple computers, TVs and phones, regardless of the age of the device. The category also includes repair or replacement of remote controls, keyboards, monitors, mice and backup batteries for FiOS - an interesting catch with the FiOS service since users are expected to replace backup batteries themselves.
A 10-month subscription to "premium technical support" prices at $14.99 a month. It includes phone and online support for virus and spyware detection and removal, VPN networking problems, help with firewalls, problems with operations systems, gaming connectivity problems (I know some people that would pay for gaming optimization) and whatever else is up.
"Premium on-site support" will be provided through Firedog, with on-site visits ranging anywhere from $99.99 to $249.99 depending on the type of work that needs to be done.
For more:
- Multichannel News reports on Verizon Expert Care service.
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