J.D. Power and Associates has released the results of its 2009 Major Provider Business Telecommunications Study, which sized up business data services from major telecom services providers. Verizon Business won the large enterprise business segment, while Cablevision Systems' Optimum Business scored highest in two sectors--home-based businesses and small/midsize business customers.
The results, based on 4,252 responses to a survey that took place between January and April of this year, also shows that customer satisfaction improved overall in these business segments during 2008, while the incidents of customer problems generally declined, J.D. Power said.
Time Warner Cable finished second to Verizon in the large enterprise arena; Cox Communications and Embarq followed Optimum in the home-base business market; and Cox and AT&T came in second and third, respectively in the SMB sector.
- Here's the J.D. Power press release
A J.D. Power survey last fall highlighted landline decline