Verizon quietly shifts home automation customers to Nexia, deploys Z-Wave router

Verizon (NYSE: VZ) may have dropped its home automation unit, but it appears that the service is quietly finding new life with Nexia, Ingersoll Rand's home automation division--so quietly, in fact, that even the carrier's customer service reps have reportedly been caught by surprise.

Verizon stopped accepting orders for its Home Monitoring and Control product in February 2014. At that time it said would only allow FiOS customers who already subscribe to the $9.99 monthly service to continue using it.

Since then it has been transferring early customers to Nexia Home Intelligence at the same $9.99 monthly price the telco had been charging for the services.

However, CEPro reports that the transition has been fraught with confusion for both consumers and even Verizon customer representatives, who said in a Verizon forum they did not know the transition was taking place.

One customer wrote in the forum that they called Verizon to "cancel the HMC and the rep did not know the service was being phased out. She wanted to know if I was unhappy with the service."

While Verizon no longer formally offers the service, it still provides customers a Z-Wave gateway, the Nexia Bridge, as a replacement device for Verizon's original hub. The service provider also offers FiOS Quantum routers from Greenwave Systems that include Z-Wave and ZigBee automation capabilities.

Still, it took the telco over a year to transition its home monitoring and control customers, who were unhappy that they could not buy compatible products.

Despite Verizon's lackluster movement into the home automation game, a number of other players including AT&T (NYSE: T) and Comcast (NASDAQ: CMCSA) have been faring well in the emerging market. Comcast has about 500,000 home automation customers, while AT&T has a few hundred thousand for its Digital Life product.

For more:
- CEPro has this article

Related articles:
Verizon beefs up in-home Wi-Fi with Quantum Gateway router
Verizon makes all of its FiOS broadband tiers symmetrical, upgrades new, existing users for free


Like this story? Subscribe to FierceTelecom!

The Telecom industry is an ever-changing world where big ideas come along daily. Our subscribers rely on FierceTelecom as their must-read source for the latest news, analysis and data on the intersection of telecom and media. Sign up today to get telecom news and updates delivered to your inbox and read on the go.

Suggested Articles

The battle for SD-WAN supremacy remains fierce among vendors with VMware, Cisco and Fortinet holding down the top-three spots in Q3 market share.

Broadband remains a key asset as the coronavirus surges across the globe, which has led to a speedier transition to 1-Gig services.

Lumen CTO Andrew Dugan believes enterprise CIOs are turning to edge compute because it provides better performance for their applications.