Verizon retention tactics thwarted; Illinois phone customers over-spend

> An appeals court denies Verizon Communications's bid to continue controversial customer retention and marketing tactics.

> Illinois Citizens Utility Board says state residents are suffering from bloated phone bills.

> Ciena doubles the reach of its metro multi-service optical platform.

> Latvia's Lattelecom Group goes with vendor ECI Telecom for GPON deployment.

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