Verizon (NYSE: VZ) may have be still restoring wireline service in places that were affected by Hurricane Irene, but Vienna, Va.-based Centre Law Group LLC has filed suit in the circuit court of Fairfax, Va. to get Verizon Business to restore its T1 Internet service.
After Centre's T1 service went down on Aug. 28 during Hurricane Irene, the company's IT team spent a number of hours on the phone trying to get the telco to restore its service.
What followed was a back-and-forth between Verizon, which claimed that the problem was first related to an issue at Centre's office, and then said the issue lay somewhere in its network.
Although Verizon finally isolated the problem--which was related to defective controllers at its CO (central office) is affecting other Northern Virginia businesses, Centre decided on the sixth day without T1 service to file suit.
"While we are sympathetic that this issue appears to have been caused by a hurricane, Verizon's failure to isolate a technical issue after six days is stunning and inexcusable," said Eric Crusius, Centre senior attorney in a release about the outage. "It appears Verizon does not have a basic understanding of their own network based on their varied, inconsistent, and contradictory yet sporadic efforts to fix their issue that has prevented any of our employees from working at the office this past week."
Harry J. Mitchell, director of public relationsvat Verizon's West Virginia office told FierceTelecom in an e-mail that "Verizon certainly will work to restore the firm's service as expeditiously as possible."
- see the release
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