Business VoIP services have migrated out of the kicking-the-tires phase to what Infonetics Research says is "mainstream" due to ongoing adoption of SIP trunking and cloud services.
Between 2012 and 2013, the research firm reports, the overall global business and residential VoIP market grew 8 percent to $68 million. By 2018, it forecasts that worldwide growth in VoIP services will reach $88 billion.
In the business segment, SIP trunking continues to be a major factor, rising 50 percent over the previous year. While much of the SIP trunking growth was driven by activity in North America, the EMEA region is expected to see an uptick this year.
Besides SIP trunking, managed services are getting a boost from the ongoing adoption of IP PBXs. About 10-20 percent of new IP PBX lines sold are part of a managed service or outsourced contract.
"Business VoIP services have moved well beyond early stages to mainstream, strengthened by the growing adoption of SIP trunking and cloud services worldwide," said Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research. "Hosted unified communications are seeing strong interest up market as mid-market and larger enterprises evaluate and move more applications to the cloud, and this is positively impacting the market."
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