Windstream cuts 120 call center jobs

Independent telco Windstream Communications announced earlier this week that it will eliminate 120 jobs from its Concord, N.C., call center in February. Making the announcement a week before Christmas will no doubt earn Windstream plenty of Scrooge and Grinch comparisons, though it has been well known that Windstream recently has been conducting a call center integration project following its acquisition of Concord-based fellow telco CT Communications last summer. This is the second round of lay-offs Windstream has announced since the deal closed.

For more:
- see this piece in The Kannapolis (N.C.) Independent Tribune

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