Windstream gives voice to its SD-WAN service with Google Assistant and Alexa

Windstream Enterprise blends Google Assistant and Amazon Alexa voice commands into its SD-WAN services. (Pixabay)

Windstream Enterprise is providing its SD-WAN users voice command features by adding Google Assistant and Amazon's Alexa to its OfficeSuite UC portfolio. By using Alexa and Google Assistant, Windstream Enterprise said network administrators would be able to work more efficiently.

By logging into Windstream's WE Connect portal, customers can use the digital voice assistants across the company's SD-WAN and unified communications services to assess the health of their networks and workloads, as well as staying up to date on their daily chores.

Windstream said customers could ask Google Assistant for an overview of their SD-WAN services or ask Alexa for ticket summaries, among other voice commands.


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Windstream launched its first SD-WAN service in combination with the SD-WAN assets it picked up from the EarthLink deal in 2017. Windstream then offered a VMware/VelcoCloud SD-WAN service three years ago, and added next gen firewall vendor Fortinet last year as an additional SD-WAN offering. Windstream said the voice assistants worked on both of its SD-WAN offerings.

All of Windstream Enterprise's SD-WAN customers have access to its WE Connect portal, which it launched early last year, for real-time visibility and insights into their network and enterprise-wide application performance, as well as one-click drill-downs to view bandwidth usage by location, end-user or device.

RELATED: Ahead of bankruptcy exit, Windstream Holdings posts loss of $162 million in Q2

As of the second quarter, Windstream had 3,200 SD-WAN customers under contract representing over 29,000 endpoint locations, which it has claimed makes it the largest SD-WAN provider in the nation.

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