Windstream (Nasdaq: WIN) on Thursday reached another goal in its ongoing drive to become a larger business services player by gaining Cisco's (Nasdaq: CSCO) Gold Certification and Master Managed Services Certification.
In order to get Gold Certification, the telco had to adhere to stringent standards that Cisco set in various areas such as networking competency, service, support, and customer satisfaction. The certification means the telco can access Cisco's broad set of sales, technical, and lifecycle services training.
Likewise, by gaining Cisco Master Managed Services Certification, the service provider has demonstrated its ability to deliver complex services and meet stringent requirements for a depth of capabilities. Windstream had its services audited by an independent third-party. In addition, Windstream had to offer two managed services using resources and procedures required to deploy, manage and support Cisco's solutions.
Complementing its growing base of managed IP-based data and voice services, Windstream offers its business customers a wide range of Cisco's data products, including routers, switches, WiFi access points, and security devices.
By gaining these certifications from Cisco, Windstream's growing business customer base will know that its telco partner has the expertise to resolve issues that come up with their equipment. Having that support and expertise deepens Windstream's relationship with larger corporate multisite clients, as well as smaller businesses that lack the IT and technology knowledge to manage complex telecom equipment on their premises.
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