Windstream's fiber cut in Kentucky interrupts consumer, business customers

Windstream (Nasdaq: WIN) reported that it suffered a fiber cut around 4:00 a.m. on Wednesday near Louisville, Ky., an issue that impacted both residential DSL and business data customers for most of the day.

As a result of the fiber cut, customers experienced slower than normal speeds, as the provider routed traffic around the damaged network equipment, and longer wait times for customer service calls.

A number of businesses reported on the telco's Facebook page that they could not make or receive calls.

"It is difficult to run a business with emergency call back service when your phone company keeps having outages," said one of Windstream's business customers on Facebook.

Windstream said around 4:00 p.m. that technicians had repaired the north section of the fiber cable cut and estimated "service to be fully restored to all remaining impacted customers by 5:30 PM EDT."

As of 6:30 p.m., the telco said that the the "fiber cut had been fully repaired," adding that "there may still be some isolated service issues that our team is working aggressively to remedy."

This is not the first time Windstream has suffered a large-scale issue on its network. Last month, the service provider reported a "widespread" outage on its voice network due to a failure on one of its switches, which affected the ability of customers in several states to make long-distance and toll free calls.

For more:
- see the Windstream support page

Related articles:
Windstream suffers voice network outage across several states
Windstream switch failure affects 30,000 lines in South Florida
Windstream extends its WAN reporting tool across U.S. footprint

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