Topic: customer experience
After a 29-year career, Dan McCarthy has stepped down as Frontier Communications' president and CEO, and has left the company's board of directors.
In order to make it easier for dispatchers to coordinate jobs with technicians, Verizon Connect announced its Field Service Dispatch solution.
Frontier Communications CEO and President Dan McCarthy said at an investor conference his company is bouncing back thanks to several key projects.
Enterprises are ramping up their digital transformation projects to the tune of $1.18 trillion in 2019, an increase in spending of 18% over 2018.
CenturyLink is moving beyond last year's integration of Level 3 and into the realm of digital transformation, both internally and externally.
Friday, October 19, 2018
Players across the spectrum continue to make small but important gains as technologies improve and business models become clearer. Thus, the question now becomes: Where will the IoT industry go from here? How might players in the market move from initial, showcase deployments to widespread adoption?
With dwindling subscribers, increased competition and, maybe, shorter attention spans, operators' top concern is providing a better customer experience.
Frontier Communications asked the FCC for permission to discontinue two legacy services: Busy Verification (BV) and Busy Interrupt (BI).
CenturyLink has become the subject of a class-action suit from a group of customers seeking up to $12 billion in damages.