With the world's economy still in a fragile state, I decided to take a look at how the U.S. service providers are serving the business market. All of the executives I talked to admitted that while they are seeing customers delay orders and are losing some to economic pressures, the demand for business services remains ripe.
Although the approaches these service providers take vary, a number of common themes resonate. While many of the business service providers I talked to said that cost cutting remains a major concern, improving productivity, providing good customer service, simplified pricing, and performing functions such as network management were also high on their list of priorities.
In developing our list, I tried to take into account not only technology, but also market size, reach and customer service philosophies. You'll see a list that incorporates not only the top three U.S. ILECs, but also two cable operators, an IXC and some very aggressive competitive carriers.
Having developed these kinds of reports before, I know not everyone is going to agree with my list or the logic of how I got there. And that's where you come in. I am interested in hearing what your best business service provider list would be, so please send along your thoughts on who you think is leading the business services market.
As promised, we are continuing our Business Service Providers Leaders feature today with five profiles of some aggressive competitive providers. Take a look and let us know what you think. - Sean