Alcatel-Lucent to overhaul Reliance’s back office systems

Reliance Communications on Wednesday employed Alcatel-Lucent (NYSE: ALU) for a $1 billion network management project which it says will improve the performance and customer experience of its wireless and wireline networks.

Under the terms of the contract, which extends the service provider's existing relationship with the vendor, Alcatel-Lucent will integrate Reliance's wireless and wireline teams into a common management organization.

One of the benefits of this integration is it will create a set of standardized tools, processes and best practices that can be used across all of Reliance's diverse communications business lines. Having these standardized elements will enable the service provider to proactively manage the customer experience regardless of what kind of network, device or connection they are using to access services.

Serving as the foundation for the new model will be a next-gen OSS back office system that Alcatel-Lucent will build and run. This new system includes real-time optimization tools to improve network performance across Reliance's wireless, wireline, long-distance, fiber and utilities' functions.

Punit Garg, chief executive officer of Global and Enterprise Business at Reliance Communications, said its business customers "will be able to deploy state-of-the-art data services with high confidence underpinned by our integrated network and expertise of ALU."

Like its main competitor Ericsson (Nasdaq: ERIC), Alcatel-Lucent has continued to make a name for itself in the managed services business, providing solutions to over 100 service providers. While no two service providers have the same philosophy on whether or not to outsource functions to a third-party, this win with Reliance illustrates that large operators are finding value in managed services.

For more:
- see the release

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