Altice USA adds UC, call center functionality to Lightpath hosted voice service line

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Altice USA’s Lightpath division is giving its business customers more options by adding unified communications (UC) and hosted contact center services, a move that evolves the Lightpath hosted voice services line.

The cable MSO’s Lightpath division delivers managed services, voice, data and internet services to the New York metro area's medium-sized businesses and enterprises.

Business customers can purchase these services by adding Lightpath Hosted Contact Center to any Lightpath voice service package and Lightpath Unified Communications to any Lightpath Hosted Voice service package.

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Additionally, Altice said that it is simplifying access to its Hosted Voice product, which can now be purchased as a standalone offering and includes local and long distance calling, providing more products and choice for business customers. Previously, business could only purchase the service as a combined internet and voice bundle.

Businesses that purchase Lightpath Unified Communications service features an enterprise-grade softphone for seamless access anywhere, customizable call rules, centralized contacts, instant messenger and presence functionality for real-time status of coworkers, and web and video conferencing.

Comprising automatic call distribution and interactive voice response for auto attendant, Lightpath Hosted Contact Center brings a cloud-based approach to improved customer service support, offering gold and platinum levels of functionality depending on a particular business’ needs.

Hosted Contact offers customers customization capabilities, intelligent skill-based routing and comprehensive reporting. The service also provides for improved efficiencies and performance for businesses via schedule optimization that aligns with demands.

What’s compelling about these services is that they do not require an upfront investment, giving businesses the ability to integrate the latest market innovations without needing to worry about significant capital expenditures. The services are based on flat monthly pricing and sold on a per-seat basis.

Altice’s Lightpath voice services continue to find resonance with local business customers like the Wallington, New Jersey, public school district.  

Vito D’Amelio, technology coordinator for the Wallington School District, said in a release that the update will help the district to “evolve its technology to remain in lockstep with the needs of students, faculty and staff.”