OSS vendor Amdocs announced a tranche of customer wins this week, including one with Orange Spain. Orange Spain is using Amdocs' amdocsONE platform on Amazon Web Services' public cloud to provide a better customer experience, monetization and faster service delivery for its customers.
Amdocs said its latest set of cloud-native, modular and open offerings and services will be deployed on AWS for Orange Spain. In addition, Orange Spain hosts Amdocs' cloud-native system in its cloud environment to speed up time-to-market.
Amdoc's work with Orange Spain encompasses a large-scale IT and business transformation, including a multi-year contract for managed services and the upgrade of legacy systems. Amdocs said its open approach enables different portfolio pieces to be upgraded in shorter intervals in order to help IT keep up with the evolving needs of Orange Spain's business.
France-based Orange has a long history with Amdocs, including Orange Polksa working with Amdocs on an ECOMP project—before ECOMP became the Open Network Automation Platform (ONAP)—and with Orange Belgium.
Amdocs also announced that Vodafone Spain would use its digital engagement capabilities to "unify its customer journeys across multiple online channels for quick and more personalized experiences." Working with NICE inContact CXone's platform, Amdocs is giving Vodafone Spain a better look across all assisted and unassisted touch-points of its digital business, including SMS, Facebook, Twitter, website and in-app interactions.
Lastly, Amdocs announced a multi-year managed services agreement with A1 Bulgaria, part of the A1 Telekom Austria Group. As part of that project, A1 Bulgaria will be extending its digital services to all lines of business, simplifying its digital sales channels and modernizing its core systems by working with Amdocs.