AT&T to cut 200 wireline call center jobs at its Houston facility

AT&T (NYSE: T) is laying off 200 wireline workers in its Houston call center facility that are charged with taking consumer collection calls for its traditional voice and U-verse video and broadband services.

The service provider said that the volume of calls at its Houston center had been declining. It attributes this decline to two factors: customers are using more wireless services, while one in three of its customers now prefer to communicate with them on a "self-serve" or online basis.

"To increase efficiency and better serve our customers, we are consolidating some call center work that is currently done at our office at 3900 Dacoma in Houston into other AT&T offices," said Marty Richter, a spokesman for AT&T, in an e-mail to FierceTelecom. "Qualified employees have a job offer guarantee that ensures they will be offered a job in another part of our business, and a number of affected hourly employees are being offered the opportunity to follow their work to either at Fort Worth, Texas, Kansas City, Mo., Norman, Okla., or San Antonio."

Richter said that AT&T is giving the affected employees a job guarantee, ensuring that they will be given an offer for another job within the company.

The total number of affected employees may be less if these employees secure other positions in the company through the job vacancy plan, resign with a voluntary severance payment, or voluntarily retire.

Despite the cuts, Richter said that the company will continue to hire new employees in Houston and throughout the rest of Texas to serve in other parts of its business.

"It's important to note that we remain committed to Houston, as well as Texas, and are hiring in the growing parts of our business," Richter said. "We have hired more than 700 people in Houston through August of this year, and we're currently hiring more than 1,400 people throughout the state."

For more:
- Houston Business Journal has this article

Related articles:
AT&T's Stephens: We're encouraged by our 1 Gig progress
AT&T converts nearly 80% of broadband subscribers to its IP platform
AT&T says it needs to invest in FTTP where it makes economic sense
Google Fiber's presence pressures AT&T to adjust 1 Gig pricing plans

Suggested Articles

Deutsche Telekom's T-Systems subsidiary has deployed VMware's disaster-recovery-as-a-service platform on its Dynamic Services for Infrastructure (DSI…

Google is investing 3 billion euros ($3.3 billion) to expand the company's data footprint across Europe over the next two years.

When it comes to its fiber deployments, Verizon is hitting its stride, according to Verizon Chairman and CEO Hans Vestberg.