BT Openreach (NYSE: BT) reported that it is seeing delays in fulfilling Ethernet service orders for its carrier customers, due to strong customer demand and some systems issues, according to a Reuters report.
Openreach, which sells Ethernet and broadband services to competitive service providers including BSkyB and TalkTalk (LSE: TALK.L), said in an e-mail last week that it was making changes improve service delivery times.
"As you are aware, over the last few months, while Ethernet repair has remained strong, provision performance has fallen below our expected standards in some instances and we have been working hard to resolve these issues," BT Openreach said.
Broadband and Ethernet were two growth points in Openreach's fiscal Q4 2013 results.
During the quarter, Openreach reported that while regulatory price changes and a challenging economy cut into their business, sales of fiber broadband and Ethernet helped reduce overall sequential and year-over-year losses to 3 and 1 percent, respectively.
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