Cable operators, despite their aggressive marketing campaigns such as Comcast's (Nasdaq: CMCSA) Customer Guarantee program that tout their dedication to making customers a priority, have never actually been known for practicing what they preach. Instead, cable customers have become accustomed to everything from long and unpredictable installation times to incorrect billing statements from cable operators. However, a new article at FierceTelecom's sister publication FierceCable addresses how cable MSOs are trying to right the customer service ship. Article
