CenturyLink resolves most Internet outage issues; core router to blame

CenturyLink (NYSE: CTL) reported on Tuesday afternoon that most of the outages that left an estimated 1 million consumer and business broadband customers without Internet service in 21 states has been restored.

Stephanie Miesse, a spokeswoman for CenturyLink, told FierceTelecom in an e-mail that "service was restored to most customers by noon CDT."

Miesse added that the outage was due to "an issue with our core routers, which created problems for customers using some of our services."

Although CenturyLink did not reveal what caused the issue with the routers, the service provider said it is now investigating the cause of the problem. 

A number of customers weren't shy about expressing their frustration on Facebook and in local newspapers in Florida.

Besides individual broadband subscribers, the outage affected local ISPs such as Network Tallahassee. Ed Perrine, the chief of operations, told Tallahassee.com that the outage affected all of its 4,000 customers and the 600 to 700 businesses they serve.

"It's pretty significant," Perrine told the publication. "Our customers are frustrated."

Similarly, a post from an IT professional on Facebook said he could not understand why the telco did not have a page on its website providing status updates on the issue.

"I'm responsible for 2 physician offices that have been down since 3:15 a.m. CST and there's not a single word on CL's website and nothing being posted here except the same canned response time after time," he wrote.

For more:
- Tallahassee.com has this article

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