As FairPoint continues down its path to recovery, the troubled service provider has named 16-year telecom veteran Kathleen McLean as its Chief Information Officer.
Known for her experience in using process excellence and information technology to achieve business objectives, McLean most recently served as senior vice president of Customer Service for Verizon Partner Solutions. In that role, she led a 9,000-person staff that was responsible for ordering, provisioning and maintaining voice, data and IP-based services for business and wholesale carrier customers.
McLean took up residence at Verizon's IT organization in 1998 as the VP of architecture and technology where she led the development of the service provider's Internet application and automated wholesale processes and systems.
"Her expertise will be instrumental in helping FairPoint accelerate the systems and process improvements we already have underway. And, as the organization matures, she will establish a strategy for effectively responding to the IT needs of the company," says David L. Hauser, Chairman and CEO of FairPoint in a release.
- see the release here
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