FCC: Users don't know their broadband speeds

Do you know how fast your broadband speed is? Well, if your answer was no, you're not alone. According to an FCC survey, 80 percent of U.S. broadband users don't know how fast their connection is either.

In an effort to keep broadband providers honest, the agency through its broadband speed initiative plans to compare the speeds consumers get against what broadband providers actually advertise.

One of the other takeaways from the survey was customer satisfaction. The survey revealed that while 91 percent of the survey respondents said they were "very" or "somewhat" satisfied with their wireline broadband service, only 71 percent were happy with their mobile broadband service.

To better understand what actual broadband speeds consumers are getting in their homes and wireless devices, the FCC has asked for 10,000 volunteers to participate in a scientific study to measure home broadband speeds. This study will become the foundation for the FCC's "State of Broadband" report later this year.

Home Internet speed qualities by demographics

For more:
- see the survey results here
- Broadband DSL Reports has this post

Related articles:
Congress takes deep dive into the FCC's broadband plan
Senate Committee cancels FCC's broadband plan hearing
NTCA: FCC's broadband plan needs tweaking
FCC's broadband plan calls for higher broadband speeds, USF reform
FCC unveils broadband plan, but challenges lie ahead

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