Frontier Communications (NYSE: FTR) has faced a number of challenges since taking over Verizon's (NYSE: VZ) wireline business in West Virginia just over a year ago, but the carrier says not only has it "drastically improved" service and reduced customer complaints, it has also set the bar for broadband access pretty darn high: moving the state from a dismal 47th place to the top five within two years.
"We made a commitment to spend about $310 million, from the time of the transaction through 2013, to improve the network, to expand broadband across the state and for other capital improvements," Dana Waldo, Senior Vice President and General Manager for Frontier, told MetroNews Talkline on Tuesday.
Waldo said that problems reported to Frontier have declined 16 percent and customer complaints have dropped 25 percent over the past 12 months.
For more:
- the West Virginia MetroNews has this article
Related articles:
West Va. might leave $40M in broadband stimulus funds on the table
Maggie Wilderotter, Frontier Communications: Wireline's most powerful people