High-definition quality is not just for mammoth TV hanging on the wall in your family room. Managed service provider LightEdge is applying it to VoIP service, too. VoIP needs to take a step beyond the price wars of yesterday and the patent wars of, well, late yesterday. Ironically the one area the VoIP industry spent years playing down until it became an issue of minor importance-quality-could become a new battlefield for competitive differentiation, if LightEdge has its way. Still, business VoIP users supposedly always cared about service quality more than consumer VoIP users, yet have increasingly moved to VoIP in recent years anyway. Will HD VoIP get their attention?
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