Montana PSC probing CenturyLink repair service

The Montana Public Service Commission (PSC) will continue to investigate CenturyLink (NYSE: CTL) landline service quality issues and outages after an informal investigation revealed violations of PSC rules.

According to KPAX in Missoula, Mont., the commission found CenturyLink violated PSC rules by not repairing out-of-service equipment quickly enough so it's going to look further into these issues, especially those experienced by rural customers who have no access to other carriers.

The PSC is also considering a request by CenturyLink to waive its time-to-service complaint resolution rule. CenturyLink has proposed a repair service improvement time that it will submit later in the proceedings.

In its informal investigation, the PSC found that CenturyLink violated rules requiring timely repair of out-of-service trouble reports and has invited CenturyLink customers "who are experiencing chronic problems with their landline telephone service" to submit comments explaining their situation.

For more:
- KPAX has this story

Related articles:
Frontier faces West Va. customer lawsuit over Internet speeds, outages
Comcast apologizes for latest customer service travesty, but denies getting ex-PwC accountant fired
Report: Telecoms sector revealed as worst for customer experience in the UK

FREE DAILY NEWSLETTER

Like this story? Subscribe to FierceTelecom!

The Telecom industry is an ever-changing world where big ideas come along daily. Our subscribers rely on FierceTelecom as their must-read source for the latest news, analysis and data on the intersection of telecom and media. Sign up today to get telecom news and updates delivered to your inbox and read on the go.