SPOTLIGHT: Qwest closing Seattle call center

Qwest announced it is closing its Seattle call center April 15, a move which will affect 235 employees.

The move is being done to "create a regional alignment for all call customer centers" and to allow representatives to focus on helping customers in states within their region. Under the arrangement consumer credit and collection functions for Qwest's West region will be handled out of an existing call center in Boise, Idaho.

The 216 existing employees will have the opportunity to move to call centers in Phoenix, Boise, Salt Lake City, or Des Moines, Iowa.  Managers have a rougher time, as the 19 affected can apply for other jobs in the company.

For more:
- Puget Sound Biz Journal reports. Article.

Related article
Qwest speculation: Turnaround or takeover - FierceTelecom
Qwest Q3 profit drops, job cuts ahead - FierceTelecom

Suggested Articles

Microsoft does not report exact revenue amounts for Azure, but it said Azure revenue grew 64% in the latest quarter compared to the previous year.

U.K. broadband provider CityFibre is targeting 14 more cities for its all-fiber gigabit service.

While Cisco has embraced the concept of disaggregation, service providers need to carefully consider how they will implement it.