The State of Nebraska recently picked Lumen to help transition to a next generation 911 (NG911) platform by using its network backbone and IP-based software.
The contract with State of Nebraska Public Service Commission established a statewide Emergency Services Internet Protocol Network (ESInet) that serves approximately 70 Public Safety Answering Points (PSAPs), with the goal of having all seven PSAP regions connected to the ESInet by the end of next year.
The contract, which Lumen had won previously, has an initial term of five years with five one-year options. The contract is worth nearly $815,000 the first year and $1.8 million a year for the remaining fours years, followed by five one year-options that would extend the contract for up to 10 years, according to a Lumen spokesperson.
“Our state’s new NG911 capabilities provided by Lumen will equip our first responders with more information that will help keep them, and all Nebraskans, safer,” said Gov. Pete Ricketts, in a statement.
Lumen is also launching enhanced NG911 features and functionality that will provide real-time visibility into customers’ emergency call management systems in order to enable a more robust and reliable emergency response.
The Lumen NG911 platform will support enhanced communication capabilities, such as the ability to send texts, images and videos directly to 911 call centers, that will provide first responders with additional information.
Lumen also recently built a dedicated NG911 network operations center (NOC) with a new ticketing system. Lumen’s enhancements to its NG911 platform will provide new customers with a real time view of the health of customers NG911 systems, as well as tracking the call path from origination through delivery to the PSAP, according to Lumen.