TalkTalk tops Ofcom's most complained-about service provider list

TalkTalk (LSE: TALK), an alternative UK-based wireline broadband service provider, has taken home the undistinguished honor of highest amount of consumer complaints collected by telecom regulator Ofcom.

The report examines wireline voice and broadband services from service providers that have a market share of 5 percent, including BT Retail (NYSE: BT), BSkyB, TalkTalk and Virgin Media (Nasdaq: VMED).

Between the period October 2010 and February 2011, TalkTalk received 450 complaints (or 1.78 complaints per 1,000 customers) about various issues, including mis-selling, billing errors, in addition to lack of service and customer service.

One broadband provider that did shine in the report was cable MSO Virgin Media, which only received 0.20 complaints per 1,000 customers.

Ofcom figure 1

Complaints per 1,000 UK landline customers, Oct. 2010-Feb. 2011. Source: Ofcom

Ofcom figure 2

Complaints per 1,000 UK broadband customers, Oct. 2010-Feb. 2011. Source: Ofcom

For more:
- see the release
- Telecompaper has this article

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