Telecom shows KPI stretch marks

This week in our metric spotlight, we are not featuring a specific number itself, but rather a field of metrics referred to as key performance indicators (KPI). I came across a post at the B.eye Business Intelligence Network by Blue Buffalo Group consultant John Myers that delves into the use-and frequent abuse and over-use-of KPIs in telecom. It talks about how the meaning and context of KPIs can be stretched by telecom company official who mistake activity for achievement.

For more:
- read this article at the B.eye Business Intelligence Network

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