By upgrading its online portal, Verizon (NYSE: VZ) believes it can give business customers--both enterprise and SMBs--the ability to "command and control" their service experience.
Screenshot of Verizon's enterprise portal
Launched during Customer Service Week, Oct. 3-7, managers will be able to order and provision Verizon services, monitor and troubleshoot network activities, and produce reports to help analyze and manage their communications expenses.
There are three main elements that customers will be able to use:
- Customized analysis and reporting: Instead of a Verizon format, customers will now be able to sort and create reports in a way that fits their own unique requirements.
- New billing format: Large international customers in Europe, the Middle East, and Africa will be able to open bills, ask questions, display open billing items, set up payment schedules and advise Verizon of financial actions on accounts, and view balances and line items.
- SMB bundles: SMBs will be able to purchase voice/data bundles online via the Verizon Solutions for Business Bundle, including its Fiber to the Premise (FTTP)-based FiOS capable markets, unlimited voice calling and Google Apps.
While the idea of an online customer portal is hardly unique, Verizon is playing into the idea that large and small business customers alike want to be able to make changes on their own time without having to wait to talk to their respective account representative.
- see the release
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