Verizon Florida said it will now return $1.75 million to the region's customers and pay the state an additional $250,000 in a settlement with the state's Public Service Commission (PSC) for poor service.
This settlement comes after Florida's Attorney General and the AARP lodged a complaint with the PSC that said in January that Verizon did not restore wireline phone service to customers from 2007 to 2008. In addition, the groups claimed Verizon also failed to provide phone service discounts to elderly and low-income residents under Florida's Lifeline program.
An investigation conducted by Florida's PSC revealed that Verizon did not address damaged phone lines, which then caused outages for its wireline service customers. The PSC investigation estimated that Verizon had "262 apparent violations in 2007 and 194 in 2008."
- The Miami Herald has this article
Florida AG, AARP seek $6.5 million Verizon fine
Union: Verizon uses copper quick-fixes