Verizon's landline and wireless voice customers in New York’s Madison County are back on line after the telco repaired a severed fiber line that provided service to about 1,500 of its own customers as well as Frontier and Windstream customers. The state's Public Service Commission is taking a look at the incident.
On Monday, one of Verizon’s underground fiber cables in Oneida, New York, was damaged.
John O'Malley, a Verizon spokesman, told FierceTelecom in an e-mail that the telco isolated and fixed the issue quickly.
“We experienced damage to one of our underground fiber cables outside Oneida NY on Monday afternoon,” O’Malley said. “We were able to locate the cut late Monday night and worked through the night and into Tuesday to make the necessary repairs. Service was fully restored approximately 1:35 yesterday afternoon.”
Verizon did not disclose what caused the fiber cut.
While the severed cable is owned by Verizon it also supports other area service providers carriers including Frontier and Windstream, whose customers also experienced disruptions.
The New York state Public Service Commission told Syracuse.com that it plans to investigate the fiber cut to see how it can prevent similar issues from happening in the future.
- Syracuse.com has this article
Fiber cut disrupts Time Warner Cable, Verizon Wireless service in North Carolina
FBI: San Francisco has been hit with 12 fiber optic cable cuts in a year