Video providers need to put the customer experience first

The American Customer Satisfaction Index (ACSI)  Quarterly Update on U.S. Overall Customer Satisfaction, which was issued this week, revealed that customers rank pay-TV service providers at the bottom in nearly every category. Jim Barthold, editor of FierceIPTV, opines in his latest Editor's Corner that they need to invest in tools that ensure each customer has a decent experience throughout their service lifecycle. Read more

Suggested Articles

To the surprise of perhaps no one, AWS has a bone to pick about the Pentagon choosing Microsoft for its $10 billion JEDI cloud contract.

Mediacom Communications it now has more than 50,000 combined residential and business customers subscribing to its 1 Gigabit service offerings.

As 2019 draws to a close, FierceTelecom is announcing this year's list of top technology disrupters.