Video providers need to put the customer experience first

The American Customer Satisfaction Index (ACSI)  Quarterly Update on U.S. Overall Customer Satisfaction, which was issued this week, revealed that customers rank pay-TV service providers at the bottom in nearly every category. Jim Barthold, editor of FierceIPTV, opines in his latest Editor's Corner that they need to invest in tools that ensure each customer has a decent experience throughout their service lifecycle. Read more

Suggested Articles

The acquisition of Openet was first announced late last month.

LF Edge, an umbrella organization that's part of the Linux Foundation, served up the third release of its Akraino Edge Stack on Wednesday.

CenturyLink has bold ambitions for its edge compute platform, but it's still in the early innings, according to CTO Andrew Dugan.