AT&T extends hosted voice, collaboration to channel partners

AT&T’s Alliance Channel has added  Collaborate hosted voice and collaboration to its product set, giving its solution provider partners another service set to extend to their business customers.

Business customers served by Alliance Channel’s partners will be able get a full set of cloud-based voice features and collaboration tools. AT&T said solution providers can help business customers control costs and simplify communications with the service.

Given the diverse set of requirements every business has, solution providers can customize a service set that best meets their customers’ unique needs.

While AT&T offers several capabilities, the telco's Collaborative offering focuses on three key areas:

AT&T Collaborate-Voice: Featuring a mobile client for each user and a set of basic and enhanced voice options, customers can get access to auto attendant and customizable music on hold. Participating businesses can also take advantage of over 30 calling features.

AT&T Collaborate-Unified Communications: By simply clicking one button, employees can communicate over any traditional landline or wireless mode, using features like instant messaging, employee presence, desktop sharing for mobile devices, tablets and desktops, pulling live calls between devices, and audio, video and web conferencing.

AT&T Collaborate-Contact Center: This service offers agent and supervisor contact center features as well as web client services, real-time reporting and call queuing.

While these services are becoming common requirements for business customers, AT&T it’s clear that the telco is helping to drive the consultative relationship between solution providers and their business customers.

Over the past two years AT&T has been enhancing its solutions provider programs. In 2014, AT&T launched a three-year $300 million investment in its Partner Exchange Reseller Program, for example. By increasing application programming interface (API) development and providing a set of programs and services, AT&T will speed up their solution provider partners’ move from traditional upfront sales compensation to a recurring revenue stream. 

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